You can now get your Home Service after-hours and overflow calls answered and BOOKED by Power Selling Pros Trained CSRs 24/7 year round.
You can now get your Home Service after-hours and overflow calls answered and BOOKED by Power Selling Pros Trained CSRs 24/7 year round.
About Us
Booked by PSP
Welcome to Booked by PSP, a robust virtual call center and management platform where we work to amplify your brand's voice. Equipped with highly trained agents, we offer unparalleled service, bookings, and dispatch management during both business hours and after-hours.
About Us
Booked by PSP
Welcome to Booked by PSP, a robust virtual call center and management platform where we work to amplify your brand's voice. Equipped with highly trained agents, we offer unparalleled service, bookings, and dispatch management during both business hours and after-hours.
Get Booked Now
Over 93% booking rate.
Wow Experience
We are different because we care.
Contact Us
Multilingual Staff
Get Booked Now
Over 93% booking rate.
Wow Experience
We are different because we care.
Contact Us
Multilingual Staff
Our Partners
WHAT OUR CLIENTS HAVE TO SAY...
"I just wanted to let you know that your CSRs had a 100% booking rate last week! In addition, over the last quarter, your CSRs also had the highest job conversion rate of all our CSRs (owners included!) So clearly, you guys are doing something right and I just wanted to share this win with you."
Amy H.
Owner, Zoom Drain
"I wanted to take the time to thank each and every one of you for your help, time, and dedication. Every time I need something addressed, you respond right back.
The CSRs and leadership do an outstanding job! Thankful to have Booked as a part of our team here at Campbell Comfort. I look forward to having you all on for the summer season."
Lisa and Ashley D.
Campbell Comfort System
"Thanks for everything y’all have done to support us. I’ve got nothing but great things to say about your company and CSR team."
Chaz W.
Kore Refrigeration
"I wanted to let you know how appreciative we are at Collins Comfort Masters of your team. As our after-hours answering service, you have been providing a phenomenal service and we have confidence that our customers are being well taken care of when our doors are closed. Your team makes meticulous and helpful notes and are attentive to our customers calling in. Keep up the great work!"
James M.
Collins Comfort Masters
Our Services
24/7 Answering Service
Let our Power Selling Pros Trained Professionals assist your customers 24/7 year round.
WOW Customer Experience and 90% booking rate guaranteed!
Dispatch Upgrade
Service Titan Reclassification
Audit all calls, including abandoned to detect and correct any classification errors.
Make adjustments in Service Titan (detach/re-attach calls, reclassify) when needed.
Provide detailed reporting for each CSR to identify training opportunities
100 Call Report
Get a comprehensive report on your CSR’s performance through our independent and expert quality analysts.
Report includes critical KPIs like Customer Experience, Booking Rate and Call Duration.
Dedicated Full Time or Part TIME CSR's
Exclusive virtual members of your team.
Seamless full-time, after-hours, and overflow customer service & scheduling support.
Expertly trained by Power Selling Pros.
Outbound calling
Trained in Service Titan
Communication with technicians.
Saving you thousands on full time US-based employees.
Seamless full-time, after-hours, and overflow customer service & scheduling support.
Expertly trained by Power Selling Pros.
Outbound calling
Trained in Service Titan
Communication with technicians.
Saving you thousands on full time US-based employees.
Live & AI Chat Scheduling
Always Ready, Always Open
Our live chat services are available around the clock, ensuring you never miss a chance to impress your customers. Using a combination of AI and live CSR real-time responses, we answer customer questions, address concerns and SCHEDULE them for services in Service Titan as they browse your site.
CSR Scorecard
Get a customizable comprehensive report on your CSR’s performance through our independent and expert quality analysts.
Report includes critical KPIs like Customer Experience, Booking Rate, Call Duration, Service Titan classification accuracy and more.
Text Campaigns & Outbound to Re-Engage Your Customer List
We Will Text & Call YOUR Customers to:
Schedule Maintenance for Members
Schedule System Checks for Non-Members
Happy Calls
Follow Ups
Estimate rehash
Schedule System Checks for Non-Members
Happy Calls
Follow Ups
Estimate rehash
All of our Customer Service Representatives are PSP Trained and certified
Our Partners
WHAT OUR CLIENTS HAVE TO SAY...
"I just wanted to let you know that your CSRs had a 100% booking rate last week! In addition, over the last quarter, your CSRs also had the highest job conversion rate of all our CSRs (owners included!) So clearly, you guys are doing something right and I just wanted to share this win with you."
Amy H.
Owner, Zoom Drain
"Our experience has been nothing short of amazing! You and your team with Booked have completely restored our trust in an answering service again! We used to bite our nails thinking of not answering a call, but now we know your team is trained well to give our clients the personal touch of “making a comfortable call” as we say in our marketing! Your team leaders have been awesome with making sure things go smoothly. When I say thank you for all your hard work, you really have turned around the meaning of an answering service with the quality and professionalism you provide!"
Justeen V.
Strongbuilt Plumbing, Air & Solar
Strongbuilt Plumbing, Air & Solar
"We have been working with Booked By PSP for over a year and have been thrilled with the results. We are very particular when it comes to dispatching to ensure our customers have a positive experience. The Booked by PSP team has worked relentlessly to provide their team with specific training to meet our high standards and have met and exceeded all of our expectations. We had several different call centers over the years and have always struggled to find a good fit, but thanks to their team we’re confident we made the right choice."
Dean A.
Mr. Rooter Plumbing
"I wanted to take the time to thank each and every one of you for your help, time, and dedication. Every time I need something addressed, you respond right back.
The CSRs and leadership do an outstanding job! Thankful to have Booked as a part of our team here at Campbell Comfort. I look forward to having you all on for the summer season."
Lisa and Ashley D
Campbell Comfort System
"Thanks for everything y’all have done to support us. I’ve got nothing but great things to say about your company and CSR team."
Chaz W.
Kore Refrigeration
"I wanted to let you know how appreciative we are at Collins Comfort Masters of your team. As our after-hours answering service, you have been providing a phenomenal service and we have confidence that our customers are being well taken care of when our doors are closed. Your team makes meticulous and helpful notes and are attentive to our customers calling in. Keep up the great work!"
James M.
Collins Comfort Masters
How can we help?
Frequently Asked Questions
How many agents do you have in your call center?
Our workforce consists of over 60 agents in different positions to cover all of your needs.
How many companies are you answering for?
Over 50 Clients from all over the United States and Canada have hired us to answer and dispatch their after-office hours and overflow calls.
What is the average talk time?
It is essential for us to listen carefully to the customers to provide a wow experience and book the call. Our average talk time is less than 4 minutes.
What is the average hold time?
Our commitment is to answer your calls in less than 30 seconds.
What is your call conversion rate?
Our team of professionals book over 93% of the calls we answer.
How is your pricing structured?
We have different plans to suit your needs. Leave your information and we'll gladly get in touch with you.
How can we help?
Frequently Asked Questions
How many agents do you have in your call center?
Our workforce consists of over 60 agents in different positions to cover all of your needs.
How many companies are you answering for?
Over 50 Clients from all over the United States and Canada have hired us to answer and dispatch their after-office hours and overflow calls.
What is the average talk time?
It is essential for us to listen carefully to the customers to provide a wow experience and book the call. Our average talk time is less than 4 minutes.
What is the average hold time?
Our commitment is to answer your calls in less than 30 seconds.
What is your call conversion rate?
How is your pricing structured?
We have different plans to suit your needs. Leave your information and we'll gladly get in touch with you.
Meet our team
Leads the company by focusing on the growth of our clients, and by concentrating on our team culture of personal development, mentoring and top quality customer service.
Leads all departments to ensure operational success and an exceptional client and customer experience.
PSMs guide you through every step and create tailored processes for our operations that effectively suit your needs, ensuring that you and your customers are well taken care of.
PSMs guide you through every step and create tailored processes for our operations that effectively suit your needs, ensuring that you and your customers are well taken care of.
Oversees the day-to-day operation, ensuring that the department effectively meets or exceeds the performance goals set by the call center.
Meet our team
Leads the company by focusing on the growth of our clients, and by concentrating on our team culture of personal development, mentoring and top quality customer service.
Leads all departments to ensure operational success and an exceptional client and customer experience.
PSMs guide you through every step and create tailored processes for our operations that effectively suit your needs, ensuring that you and your customers are well taken care of.
PSMs guide you through every step and create tailored processes for our operations that effectively suit your needs, ensuring that you and your customers are well taken care of.
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